Conditions of Hire

It is a condition of using the Vino & Co Tours website and all other Vino & Co services, you agree to comply with and be subject to all of the following terms and conditions of use.

Your use of the service constitutes your agreement to comply with the following terms and conditions.

The following rules may be modified from time to time. Continued use of the service by you will constitute your acceptance of any changes or revisions. If you do not agree with these terms and conditions, please do not use our service.

Booking Deposits & Payments

A deposit of $450 of the total group package fee is required at time of booking to secure the vehicle on your chosen tour date.

  • The remaining balance is due and payable at least 7 days prior to the date of the event.
  • All VISA & MasterCard credit card transactions incur an additional 1.7% surcharge, applicable at the time of making the payment.
  • American Express Transactions incurs an additional 2.5% surcharge, applicable at time of payment.
  • Credit card details are required for all reservations and held as security against waiting time, cancellations, no-show and vehicle damage. In accordance to our Privacy Policy.

Cancellation Policy

All cancellations must be made IN WRITING (email only) a reservation/booking reference number must also be quoted.

  • Bookings cancelled before 30 days from the event will forfeit the Deposit amount paid for the booking.
  • Bookings cancelled between 29 – 14 days prior to the tour will incur a 50% cancellation fee of the total booking.
  • Bookings cancelled less than 14 days prior to the tour will incur a 100% cancellation fee of the total booking.
  • Operator cancellations will result in a 100% refund.

Unforeseen Circumstances

We will make every effort to get you to your destination safely, comfortable and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Our company reserves the right to substitute vehicles of a similar category where necessary. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle / vehicles. We will make every effort to supply an alternative vehicle. Should we be unable to provide an alternative vehicle, a pro rata refund will be made.

Vehicle Damage & Bad Behaviour

If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you are any person or part of your party behave in a manner deemed unsafe, crass or damaging to any part of your party is considered intoxicated, before, after or whilst en tour, we reserve the right to terminate your reservation and evict you from the vehicle. No refund will apply. Seat belts must be worn at all times. It is prohibited & illegal to stand outside sunroofs. Vehicles cannot be loaded beyond seating capacity.​

Alcohol & Illegal Substances

Alcoholic beverages may only be consumed on route by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

Lost/ Damaged Property

Please check for personal belongings thoroughly before exiting the vehicle. If items are left inside the vehicle, you are welcome to collect them from our Hume depot. If the vehicle is required to return with the item, a fee will be calculated and charged based upon the particular vehicles hourly rate. We will not be held responsible for any loss or damage to any personal belongings.


Smoking is strictly prohibited in all of our vehicles.

Consumption of Food in Vehicles

No food of any description is to be consumed inside our vehicles. If included in your package, our Chauffeurs will serve any food once the vehicle has stopped and passengers are safely outside the vehicle unless otherwise specified.

Privacy Policy

To offer the goods and services we provide in our business as a Tour Operator, we will need to collect personal information. We are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws and to you as our valued customers.

Our Privacy Policy sets out how we collect and use personal information including:

  • how we collect and protect your information;
  • how we use your information;
  • disclosure of information;
  • our compliance with direct marketing and spam laws; and
  • how you can correct information or complain about our use of your personal information.

You can read our Privacy Policy at

Limits of liabilities

In all cases, Vino & Co Tours owners, operators and chauffeurs / driver’s maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. In every case, Vino & Co Tours will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property of any kind whatsoever and howsoever arising (included but not limited to any negligence or breach of contract by Vino & Co Tours) caused or included during, or in relation to the carriage of any passenger or provisions of services. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss, or any other shall be admissible. The above provision shall be read subject to any implied terms, conditions or warranties imposed by the Trade Practices Act 1974 or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or implied exclusion or modification of any such term, condition or warranty.

Promotional Competitions or Related Offers

Vino & Co Tours reserves the right to change the terms and conditions of, or otherwise modify, suspend or cancel any promotional competition or related offer at any time. Any promotional codes cannot be applied to Service bookings where referral/VIP credits are available. Vino & Co Tours reserves the right to revoke any VIP credits applied in association with a promotion if fraudulent activity is suspected.